Return Policy – Decorative Pillows & Inserts
Because each pillow set is handcrafted, all sales are final. However, if your items arrives damages or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will be happy to assist with a replacement or store credit.
Pillows must be unused, unwashed, and free of stains, odors, pet hair, or damage.
Custom or made-to-order pillows are final sale.
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Frequently Asked Question
Do you accept returns on pillows?
Because each pillow set is handcrafted, all sales are final. However, if your items arrives damages or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will be happy to assist with a replacement or store credit.
Are custom orders returnable?
No. All custom orders are final sale due to their personalized nature.
Can I choose my own fabric?
Yes, with approval. Please contact us before purchasing or sending fabric.
Do you sell fabric by itself?
Fabric may be purchased alone or used toward a custom project. Fabric purchases do not include fabrication unless noted.
How long do custom orders take?
Timelines vary by project and are confirmed before work begins.