Return Policy – Decorative Pillows & Inserts
We accept returns within 14 days of delivery for unused pillows in original condition.
Pillows must be unused, unwashed, and free of stains, odors, pet hair, or damage.
Custom or made-to-order pillows are final sale.
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos so we can assist you.
Frequently Asked Questions
Do you accept returns on pillows?
Ready-to-ship pillows may be returned within 14 days. Custom pillows are final sale.
Are custom orders returnable?
No. All custom orders are final sale due to their personalized nature.
Can I choose my own fabric?
Yes, with approval. Please contact us before purchasing or sending fabric.
Do you sell fabric by itself?
Fabric may be purchased alone or used toward a custom project. Fabric purchases do not include fabrication unless noted.
How long do custom orders take?
Timelines vary by project and are confirmed before work begins.